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PetFriendly Review
PetFriendly Review
December 12, 2024 / Katy Ward
PetFriendly Review
December 12, 2024 / Katy Ward
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Pet Friendly Box
Editorial Score 9.8
Range of products
Good selection, cover joint health, digestive health, and skin and coat, cater to a few pet types
10
Shipping and delivery
Standard delivery within 3-5 business days and expedited options available at a cost
10
Refund policy
30 day refund policy with clear conditions and an easy return policy
9.0
Payment options
Accepts Visa, MasterCard, American Express, and PayPal, some digital wallet options and promotions
10
Educational resources
The company offers a good selection of educational resources, including a variety of articles, blog posts, and some videos
10

In a Nutshell

PetFriendly is a Nebraska-based wellness company offering multivitamin and joint care supplements for dogs. With a mission to “keep pets healthy and make their humans happy,” the company also sells a range of flea treatments, treats, and animal-calming products for cats and dogs.

The company also offers a 24/7 medical helpline, and its supplements are approved by the Food & Drug Administration and Environmental Protection Agency.

PetFriendly at a Glance

  • Type of pet: Supplements for dogs (other products available for cats)
  • Supplements: Daily multivitamins/Hip and joint
  • Delivery fee: $5/Free on orders above $20
  • Ingredient quality: FDA and EPA approved

Pros

  • Supplements customized to each pet
  • All products EPA and FDA approved
  • Free treat in every subscription box
  • Excellent educational resources
  • Flea treatments and treats are also available

Cons

  • Customer support not available over phone
  • No free trial
  • Supplements for dogs only

How it Works

When you make a purchase on the website, you’ll need to select the type of supplement you’d like and how often you want to receive your deliveries.

You can choose to receive a 1-month or 6-month supply as a single purchase. If you choose the 6-month bulk-buy option, you’ll receive all your items in a single delivery and pay the full amount through a one-time purchase.

Alternatively, you can set up a recurring subscription where you receive a supplement box every month.

You’ll also need to select your pet’s weight, which will affect the price of your supplements. The company classifies weight in the following ranges:

  • Small: Up to 25lbs
  • Medium: 26lbs to 75lbs
  • Large: Over 75lbs

PetFriendly prints feeding instructions on its jars, so you’ll know how much to give your dog based on their weight. The company recommends breaking supplements up into your pet’s daily meals or giving them to your dog as a night-time snack.

Shipping is available across the continental USA, and your order should arrive within 3 to 5 business days. Once you’ve placed an order, you can track its progress via the company’s website.

Personalized subscriptions

You can complete the company’s Pet Wellness quiz to receive a supplement plan customized to your pet’s needs. This requires you to enter information such as your pet’s:

  • Name
  • Sex
  • Weight
  • Breed
  • Date of birth
  • Pre-existing medical conditions
  • Activity level

You can also upload a photo of your pet, which the company will add to your supplement tubs. The quiz takes less than a minute, and PetFriendly will email you a recommended plan based on the details you provide. As a subscriber, you’ll receive early access to new PetFriendly products, and you can cancel the subscription at any time.

Supplement Variety

PetFriendly’s supplement range is available only for dogs. There are 2 main product types: daily multivitamins, and hip and joint care.

Ingredients include probiotics (supporting digestion), bioton (for skin, coat, and nails), glucosamine (for aging joints), and vitamin C. As well as being free from artificial colors and flavors, supplements don’t contain any grains or soy.

All supplements are approved by the Environmental Protection Agency (EPA) or the Food and Drug Administration (FDA).

What Makes Pet Friendly Special?

A particular highlight is the company’s focus on personalized products. All supplement tubs are labeled with your pet's name and photo, which can reduce the worry that you could accidentally mix up supplements between different animals.

If you order a subscription, PetFriendly will include a handwritten note and a free treat from its range of baked goods or beefy bites in every box.

The company also sells products such as flea and tick treatments, including household sprays and flea combs. Likewise, it offers a range of pet-calming products such as household diffusers. These products are for both dogs and cats.

Pricing

The price of your supplements will depend on the frequency of your order and the size of your dog, with prices increasing for larger animals.

Daily multivitamin

Hip and joint

1-month supply

Small dog: $28

Medium dog: $48

Large dog: $68

Small dog: $28

Medium dog: $48

Large dog: $68

6-month bulk-buy supply

$108 as one-time purchase (equal to $18 per month)

$108 as one-time purchase (equal to $18 per month)

Monthly subscription

Small dog: $14 per month

Medium dog: $24 per month

Large dog: $34 per month

Small dog: $14 per month

Medium dog: $24 per month

Large dog: $34 per month

As you can see from the table above, you’ll receive attractive discounts on bulk buys and subscriptions. Free shipping is available on orders over $20, but all orders below this amount incur a $5 charge. Unlike some of its competitors, PetFriendly doesn't offer free trials.

Help & Support

As an animal lover, you may be pleased to learn that PetFriendly offers a 24/7 medical helpline. And if you have a question about the company’s products or services, you can contact PetFriendly over email or phone.

Customer support hours are 9 am-5 pm (CT), Monday to Friday. Although PetFriendly doesn’t answer calls directly, the team will get in touch with you if you leave a message with your phone number or email address.

If your query is more general, you may be able to find the answer in the detailed FAQs on the company’s website. They cover topics such account management, product availability, and shipping.

What Pet Parents Have to Say about Pet Friendly

“I absolutely love this company and their products. They work so well and the prices are easy if you have multiple animals. The convenience of being shipped every month makes it easy to stay on schedule. My dogs now recognize when the box arrives because they know there is always a free treat for them and they have loved every one of them.” Leigh

“Always on time. The box has my dog's picture and name on it. She knows the box when it comes in the mail and gets so excited because she knows you sent her treats [...] not to mention the unbelievable low prices.” Tracy

“As the proud parent of an elderly rescue chihuahua, PetFriendly has been a lifesaver. Our poor little guy was abandoned inside a house for weeks with no food, water, no-one to care for him. If he had gone to an animal shelter, he would have been put down.

At 13 years old this month, we will give him the best life possible for the remainder of his life. [...- He has health issues and Wags [flea treatment] has no adverse side effects, which I just love.” Pudgy

Conclusion

Offering daily multivitamins and hip and joint care supplements, PetFriendly could be an excellent choice if you’re looking for a personalized wellness plan for your dog. Once you’ve entered your pet’s details into its online tool, the company will suggest a nutritional plan to suit their needs. All supplement tubs are also labeled with a photo of your dog and their name.

Likewise, PetFriendly sells a comprehensive range of flea and tick treatments for both dogs and cats, as well as treats and animal-calming products. The company’s generous discounts on subscriptions and free shipping on orders over $20 also make it a more affordable option than many larger brands.

Get started now, visit Pet Friendly Box
By Katy Ward
Oxford graduate Katy Ward is a seasoned journalist and editor covering personal finance and software topics for Eleven Writing. Over a 15-year career, Katy has worked with several finance titans, including Barclays, Tandem Bank, and Yahoo! Finance.
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