In a Nutshell

Chewy is a well-established brand in the pet food industry, offering a wide variety of high-quality nutrition options for pets. They cater to various pet types, including dogs, cats, birds, and small animals, providing both dry and wet food, along with specialized diets for allergies and health concerns. With a strong emphasis on convenience, affordability, and quality, Chewy ensures pet parents can access top-tier products with ease. Fast shipping and customer support further enhance their value, making Chewy a popular choice among pet owners.

Pets serviced - Dogs, cats, farm animals, wildlife

Delivery fee - $4.95 or free delivery on orders above $49

Ingredients quality - Varying, including human-grade quality

How it Works

Chewy is a pet food delivery service like no other. It has the widest range of products you’ve ever seen. Chewy is like a Costco for your pet. You can browse thousands of pet-specific products. Or you can narrow down the selection by shopping by pet, brand, pharmacy, or current deals.Chewy is well-organized, making it easy to shop for all of your pet needs.

Shopping on Chewy is like any other online shopping experience.

• You’ll start by creating an account with Chewy. Do this by putting in your name, email address, and choosing a password.
• Next, you can add info to your profile, including details about your pet (type of pet, gender, birthday, medications, allergies, and conditions). You can skip this step if you're in a rush.
• Now, you can shop like you normally would online. Find the products you want to order, add them to your cart, and check out.
• Put in your payment information and shipping details. If you're a return customer, you can easily select saved information and address instead of inputting it each time.

The orders generally arrive in 1-3 days, and Chewy offers free shipping on orders over $49. You can also set up auto-ship for recurring orders and save with subscription discounts.

Food Variety & Quality

Chewy offers the widest variety of human-grade pet foods you could imagine from some of the leading premier brands out there. Users can choose from specialty foods based on diet preferences. Some of the choices include:

• Dry food
• Wet food
• Fresh food and Toppers
• Freeze-dried foods
• Raw food
• Dehydrated foods

Shopping with Chewy is a really great user experience because it is so well-organized and easy to work with.. There are also specialized formulas for pets with allergies, weight management issues, or specific health conditions, such as kidney disease or skin sensitivities.

Their range also includes grain-free, gluten-free, and raw food options, ensuring pet owners can find suitable diets for even the most sensitive pets.

Additional Products Available

Chewy offers a wide range of products beyond pet food, delighting pet owners with everything from bedding and toys to grooming supplies and treats. It caters to various pets, including cats, dogs, farm animals, birds, and even horses. Additionally, Chewy provides comprehensive pharmaceutical services, including pain relief, antibiotics, flea treatments, and diabetes care.

Pricing

Chewy offers every flavor of pet product under the sun. Naturally, the price ranges considerably depending on the brand, amount of food, type of product, and type of pet you are shopping for.

While premium products, particularly in the fresh and frozen food categories, can be expensive (e.g., $143.88 for certain high-end brands), the bulk-purchase pricing and autoship savings (up to 35%) offer great value. Deals and daily promotions continue to make shopping on Chewy cost-effective, especially for recurring purchases.

Help & Support

Chewy offers 24/7 customer support via phone and email. You can reach out to their support team any time by calling their toll-free number or using their online contact form.

There is also a comprehensive help center with FAQs covering various topics, including orders, shipping, and product details.

Email: Available through an online contact form.

Phone support: 1-800-672-4399 (24/7)

Additionally, Chewy's website provides extensive self-help resources for troubleshooting and common inquiries.

What Pet Parents Have to Say About Chewy

Great find

By Cheryl on Jul 2, 2024

"If you are like me and prefer to make your fur baby homemade food, I found and ordered 2 boxes. I am so happy to be able to add an organic gravy to the food I make. I added 1 TBSP of wheat flour and thickened it over the stove. I then poured it into ice trays to freeze them. This way I can warm 1 or 2 in the microwave and add it to the bowl of prepared food that is ready for about 3 days of meals. My girl is loving her food more so now. I will be reordering this."

"Dogs love it”

By Caren on Oct 4, 2024

"It's a great way to entice a meal for the boring pebbles."

"Likes this one just as much as the chicken flavor!"

By CatFren on Oct 13, 2023

"Caru is the only bone broth my cat will eat. I started buying it when she was recovering from dental surgery, to mix in with Stella & Chewy’s freeze dried dinner morsels. She loved this mixed with their bountiful beef. It would be great tho if the bone broth was available in a smaller size… because I just have one cat, so after a week’s opening the remainder gets wasted/discarded."

"Grass-Fed Beef Bone Broth"

By Petlvr on Jul 29, 2023

"The Caru bone broth is a great quality broth that allows me to mix my dog's powdered supplements into her food and she is a happy camper (and so am I)."

Conclusion

Chewy is easily among the most popular pet food delivery services in the country. The sheer selection of products is enough to earn it a comfortable place at the top. From treats and food to litter and toys, medications, and more, Chewy really has it all. Plus, it services all types of pets from kittens to gerbils and everything in between. Customers will like the free shipping on most orders. But what you'll appreciate even more is the positive user experience and top-notch customer support available through the Chewy website.